This Privacy Policy describes how Zep Australia ("we", "our", or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”).

1. Personal Information We Collect

When you visit the Site, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed via third-party services such as Shopify Payments and PayPal)
• Purchase history
• Device information, browser data, and browsing behavior (via cookies and analytics tools)

2. How We Use Your Information

We use the information collected to:

• Process and fulfill your orders
• Communicate with you regarding orders or inquiries
• Provide customer support
• Improve our products and services
• Send marketing communications, with your consent
• Prevent fraud and ensure website security

3. Sharing Your Information

We may share your personal information with third parties only when necessary for the operation of our business, including:

• Logistics and delivery service providers
• Payment processors (e.g., Shopify Payments, PayPal)
• Marketing tools (e.g., email marketing providers, where consent has been given)
• Analytics providers

We do not sell or rent your personal information to third parties.

4. Cookies

We use cookies and similar technologies to:

• Store items in your cart
• Recognize your browser or device on future visits
• Understand how visitors interact with our Site
• Improve your shopping experience

You can manage your cookie preferences through your browser settings.

5. Data Security

We take appropriate technical and organizational measures to safeguard your personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

As a user, you have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request corrections or deletions
• Withdraw consent for marketing at any time

To exercise these rights, please contact us at the email address provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, or if you have questions, please contact us:

Zep Australia
Owner: Kevin Bailey
Email: sales@zepaustralia.com.au
Address: 21 East Court, Lilydale, Victoria 3140, Australia