As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.

No, you don’t need to be a business to order from zep.com.au We welcome both individual and business customers. Our cleaning solutions are perfect for tackling everyday messes at home or for professional use.

Great question! Most orders placed before midnight Eastern Standard Time (EST) Monday through Friday will ship within 24 business hours. However, for larger orders or orders containing items over 45 kgs, these may ship within 2 business days from the order receipt date. You’ll receive a confirmation email with tracking information once your order ships, so you can keep an eye on its journey to you!

It’s easy to keep tabs on your zep.com.au order! Once your order ships, we’ll send you a shipping confirmation email that includes a tracking number and a link to the carrier’s website (like toll or Startrack). Simply click the link or enter the tracking number on the carrier’s site to see the most up-to-date information on your shipment’s status and estimated delivery date. Additionally, if you have an account setup on ze.com.au you can track the status of your order by clicking here. If you have any trouble finding your tracking information, don’t hesitate to contact our friendly customer support team at sales@zep.com.au . We’re always happy to help!